Ensuring Process Success and Establishing Meaningful Metrics

Effective process management and process governance is critical to the success of any business process effort. Many organizations encounter difficulties in gaining process acceptance and adherence. Organizations also have difficulty sustaining processes over time and measuring and proving the business value of processes. In general, most organizations suffer one process failure after another. An understanding of process design, process implementation, process management and overall process governance is essential to ensure processes are institutionalized and directly tied to realizing enterprise goals and delivering measurable value.

This workshop provides a high-level understanding of the distinct phases of process design and implementation and a detailed discussion of the ongoing process management and process governance required to ensure the continued success of business processes. This includes a deep dive into the discipline of metrics management and their critical role in process success.

This workshop provides an overview of:

• The essential elements of a successful process implementation to ensure process acceptance and adoption
• A process management lifecycle that focuses on the customer of the process and the success of process participants
• The role, responsibilities and attributes of a Process Owner and other key process management roles and responsibilities
• An effective process governance model including organizational roles and responsibilities of a process-centric organization
• The characteristics and dimensions of good metrics
• Overviews of various framework and process metrics

Duration: One day